Favorite Takeaways: Sustainable business growth hinges on balancing employee experience (EX) and customer experience (CX), as satisfied employees deliver superior customer interactions. Culture is one of the few things that competitors cannot replicate, it’s a unique value proposition. Culture starts at the top of the organization and cascades through all levels via clear strategies and values. Culture shapes how employees and stakeholders interact internally and externally. Leaders must act...

I sometimes encounter people who question the ‘value’ of values in an organization.  The thinking is that organizational values are a...

Favorite Takeaways: The only reason to launch a project is to change something, and I want to know what you’re going to do and what...