Favorite Takeaways: Language is how you give intention to your intuition and how you share your vision with others. Language is how you create a culture. Choose conflicting goals. Even though it creates friction, it forces innovation. No matter what you do, you can make a difference in someone’s life. You must be able to name for yourself why your work matters. Whenever possible, make the customer’s perception your reality. Let go of the concept of being right. Let your energy impact the...

Favorite Takeaways: Sustainable business growth hinges on balancing employee experience (EX) and customer experience (CX), as satisfied employees deliver superior customer interactions. Culture is one of the few things that competitors cannot replicate, it’s a unique value proposition. Culture starts at the top of the organization and cascades through all levels via clear strategies and values. Culture shapes how employees and stakeholders interact internally and externally. Leaders must act...

I sometimes encounter people who question the ‘value’ of values in an organization. The thinking is that organizational values are a...